Our handing time to engrave (personalize) the items for all orders are 1-3 business days (Monday through Friday).
Once your order ships, we’ll email you over your tracking # so you can know the exact arrival date of your order. You can tracking on https://www.yuntrack.com/
Returns & Exchanges within 30 days for any reason!
Except engraved, personalized, photo, name and initial, and clearance items.
itungstenring.com wants you to be a happy customer. We want you to be completely satisfied with the jewelry that you receive from us. We do understand that you may not like your purchase for some reason. The jewelry must be returned in its original condition for a refund or exchange. Engraved items, personalized items and clearance sale items are not returnable or exchangeable.
If we have made an error in the engraving or personalization, we will replace the incorrect item immediately.
On all Non-Personalized (engraved) items if within 60 days after receipt of your purchase you’re not completely satisfied, simply return it for a full refund (less delivery charges). However all products should be returned in the original state they were received. Products which have been modified or abused will not be accepted for refunds.
Once your return product is received, it will be processed within 5 business days. Prosteeljewelry.com will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 7 business days of receiving your returned item(s). Once the adjustment has been made to your credit card account, you will receive an email confirming that transaction.
Package your return. Please package your item in its original packaging. Please include all instruction forms and warranty papers.
Reason for return. Please indicate a reason for your return on the invoice that was included with the order, You feedback is very important to us
Insure your package. This will cover you if your package gets lost or damaged in shipment. UPS, FedEx and USPS all offer insurance on their shipments.
Please contact us with any questions at all or if you are having any difficulty returning your item. We want to make it as simple as possible and we’re here to help you every step of the way.